Frequently Asked Questions

How do I personalize a product?

Choose your product, enter the requested name or personalization details on the product page, select any available options, and place your order.

How long does a customized order take?

Customized products require preparation before dispatch. The estimated delivery time is 4–7 working days. Serviceability and exceptional courier delays can affect the final date.

How can I track my order?

Use the Order Tracking page with your order details. Tracking information is also shared once the shipment is dispatched.

Can I change the name after placing the order?

Contact support as soon as possible. Because personalized items are made specifically for your order, changes may not be possible after production starts.

What payment methods are available?

Available payment methods are shown securely during checkout.

Do you deliver across India?

Yes, PAN-India delivery is available for serviceable PIN codes.

What is the return or cancellation policy for personalized items?

Personalized products have special return and cancellation conditions because they are made to order. Please review the Refund and Returns Policy and Cancellation Policy before ordering.