Privacy Policy
This policy explains what information 99 Customized Jewellery collects, why we use it, when it may be shared and the choices available to you.
Last updated: 26 August 2026
Scope
This Privacy Policy applies when you visit 99customizedjewellery.com, create an account, place an order, submit personalization details, contact support or otherwise interact with our website and services.
Information we collect
| Category | Examples |
|---|---|
| Identity and contact | Name, email address, mobile number, billing and delivery address. |
| Order and personalization | Products ordered, names/text/design choices, uploaded material where a product requires it, and customer instructions. |
| Payment and transaction | Payment method, payment status, transaction reference, COD status, refunds and billing records. Full payment credentials are handled by payment service providers. |
| Device and usage | IP address, browser/device information, pages viewed, referring source, cart activity, cookie identifiers and diagnostic logs. |
| Communication | Emails, support requests, reviews, feedback and order-related communication. |
How we use information
- To confirm, personalize, produce, fulfil, deliver and track orders.
- To process payments, COD verification, cancellations, replacements and support requests.
- To communicate order updates, service notices and responses to your enquiries.
- To prevent fraud, abuse and security incidents and to maintain business records.
- To understand website performance, improve products and personalize your shopping experience.
- To send promotional communication where permitted. You may opt out using the method provided in the message.
- To comply with applicable legal, tax and regulatory obligations.
Cookies, analytics and advertising
We and our service providers may use cookies, pixels and similar technologies to keep the website working, remember preferences, measure traffic and conversions, diagnose issues and show or measure relevant advertising.
These tools may collect device, browser, IP, page-view, referral, cart and purchase-event information. You can control cookies through your browser settings; disabling necessary cookies may affect cart, checkout or account functions.
When information may be shared
We do not sell your personal information. We may share only the information reasonably required with:
- Payment gateways and payment-processing partners.
- Courier, logistics, address-verification and order-tracking providers.
- Website hosting, security, analytics, advertising, communication and customer-support providers.
- Professional advisers and government or law-enforcement authorities where required by applicable law.
- A successor organization in connection with a merger, acquisition or transfer of the business, subject to appropriate safeguards.
Storage, retention and security
We retain information only for as long as reasonably necessary for the purposes described above, including order support, accounting, fraud prevention and legal compliance. Retention periods vary depending on the type of record and applicable obligations.
We use reasonable administrative and technical safeguards. However, no internet transmission or storage system can be guaranteed to be completely secure.
Your choices and requests
Subject to applicable law and necessary identity verification, you may ask us to access or correct your personal information, withdraw consent where processing is based on consent, stop promotional communication, or request deletion of information that we are not required to retain.
Some information may need to be kept to complete an order, resolve disputes, prevent fraud or meet legal and accounting requirements.
Children and external links
Our services are not directed to children who cannot legally enter into a purchase contract. A parent or guardian should supervise purchases made by a minor. Our website may link to external websites; their privacy practices are governed by their own policies.
Policy updates and contact
We may update this policy when our services, technology or legal obligations change. The latest version and date will remain available on this page.
For privacy questions or requests, email contact@99customizedjewellery.com or visit our Contact Us page.
Business address: 401, New Plot, Via Bhayavadar, Arni, Rajkot, Gujarat 360450, India.