Terms & Conditions

1. Website use and eligibility

You may use this website only for lawful personal shopping. If you are under 18, you must use the website with the involvement of a parent or legal guardian. You are responsible for keeping your account details and password confidential and for activity performed through your account.

2. Product information and personalization

We aim to display product descriptions, images, prices, colours and specifications accurately. Actual colours or appearance may vary slightly because of lighting, screen settings and the nature of personalized production.

Product availability and customization options may change without notice before an order is accepted.

3. Orders and acceptance

An order is an offer to purchase. We may verify the order, contact details, payment or COD confirmation before accepting it. We may refuse or cancel an order for suspected fraud, inaccurate information, serviceability issues, product unavailability, pricing errors, misuse of offers or other legitimate operational reasons. If a prepaid order is cancelled by us, the amount received will be handled through the original payment method or another lawful resolution.

4. Prices, offers and taxes

Prices, shipping charges, discounts and promotional offers shown at checkout at the time of purchase apply to the order, unless there is an obvious error. Offers may have separate eligibility conditions and may be changed or withdrawn for future orders. Applicable taxes are included or displayed as required.

5. Payment and communication

Available payment methods may include debit/credit cards, UPI, net banking, wallets, cash on delivery or other methods shown at checkout. Online payments are processed by third-party payment providers and may be subject to their terms.

By placing an order, you agree to receive essential electronic communication about confirmation, verification, payment, production, delivery, support and policy updates by email, SMS, phone, WhatsApp or website notice, where available and permitted.

6. Cancellation and changes

A cancellation request may be accepted within 2 hours of placing the order, subject to a ₹60 processing fee. After this period, cancellation or personalization changes are not available because production may have started. See the Payment & Cancellation Policy.

7. Shipping and delivery

We deliver to serviceable PIN codes across India. Delivery estimates are not guarantees and may be affected by production time, location, public holidays, weather, courier disruption or events beyond reasonable control.

The customer is responsible for providing a complete address and reachable mobile number and for cooperating with delivery attempts. See our Shipping Policy for charges, timelines, tracking and returned-to-origin orders.

8. Returns, replacements and refunds

Personalized products are generally not returnable for change of mind, dislike or customer-submitted errors. Verified damaged, defective, missing-part or incorrect-product claims must be reported within 3 days of delivery with the required unboxing video and supporting details.

Eligibility and resolution are governed by our Refund & Returns Policy. Nothing in these terms limits any consumer right that cannot lawfully be excluded.

9. Intellectual property

The website design, brand elements, text, graphics, product photographs and other content owned or licensed by us are protected by applicable intellectual-property laws. You may browse and use the website for personal shopping, but may not reproduce, scrape, republish, sell or commercially exploit site content without written permission.

10. Reviews and submitted content

You must not submit content that is unlawful, misleading, abusive, defamatory, infringing, harmful or unrelated to the product or service. We may moderate or remove such content. If you submit a review or other content intended for public display, you give us permission to display, format and promote that content in connection with our products and services. Personalization information and uploaded material used to fulfil an order are handled under our Privacy Policy.

11. Prohibited activity

• Interfering with website security, checkout, accounts or normal operation.
• Using bots, scraping or automated extraction without written permission.
• Attempting unauthorized access, introducing malware or using false identities or payment information.
• Misusing offers, reviews, support channels or intellectual property.

12. Third-party services and links

Payment, courier, analytics and other services may be provided by independent third parties. Their availability and practices may be governed by their own terms and policies. External links are provided for convenience and do not mean we control or endorse the linked website.

13. Disclaimer and limitation

The website is provided on an “as available” basis. To the maximum extent permitted by applicable law, we are not responsible for indirect or consequential loss arising from site interruption, third-party services, events beyond reasonable control or customer misuse. Our responsibility for any order remains subject to applicable consumer law and the specific policies linked above.

14. Governing law and disputes

These terms are governed by the laws of India. Subject to applicable consumer-protection law and any mandatory jurisdiction, disputes will be subject to the courts having jurisdiction in Gujarat, India. The parties should first attempt to resolve concerns by contacting support.

15. Changes, severability and contact

We may update these terms for future website use and orders. If any provision is held unenforceable, the remaining provisions will continue to apply.

Questions may be sent to contact@99customizedjewellery.com or through our Contact Us page.

Business address: 401, New Plot, Via Bhayavadar, Arni, Rajkot, Gujarat 360450, India.