Refund & Returns Policy
Personalized products are created using your submitted details. Please review the eligibility and claim steps below before contacting support.
Last updated: 26 August 2026
Important: customized items
Our products are made or personalized after an order is placed. For this reason, we do not accept returns or exchanges for change of mind, dislike, or customer-submitted personalization errors, except where required by applicable law.
When a replacement is eligible
Contact us within 3 days of delivery if your order has one of the following verified issues:
- The item arrived physically damaged.
- The item has a manufacturing defect.
- You received a product different from the product ordered.
- A part or accessory shown as included with the product is missing.
Unboxing video requirement
A clear, continuous and unedited unboxing video is required for verification. Start recording before opening the parcel and ensure the following are visible:
- The sealed outer package and readable shipping label.
- The complete opening of the parcel without pauses or cuts.
- The product and the claimed damage, defect, incorrect item or missing part.
Cases not eligible for return or exchange
Customer preference or input
- Change of mind or dislike after delivery.
- Incorrect name, spelling, size, design or other detail submitted by the customer.
- Minor colour differences caused by screen settings or lighting.
Condition or claim timing
- Damage caused after delivery through use, mishandling or improper care.
- A claim raised more than 3 days after delivery.
- A claim without the required unboxing video or supporting evidence.
How to raise a claim
- Email help@99customizedjewellery.com within 3 days of delivery.
- Share your order number, registered mobile number, a short description of the issue, clear photos and the unboxing video.
- Allow our team to verify the claim and respond with the next step.
- If return pickup is required, keep the item unused and packed with all supplied parts and packaging.
Do not send a product back without approval and return instructions from our support team.
Refunds, replacements and RTO orders
Replacement is the primary resolution for an approved damaged, defective or incorrect-product claim. Customized items are not refundable for preference-based reasons. If an approved replacement cannot be fulfilled, our support team will advise the available resolution in accordance with applicable law.
Returned-to-origin (RTO): No refund is initiated when an order returns because delivery was refused, the customer was unavailable, contact/address details were incorrect, or courier attempts failed. You may request re-shipment after providing a corrected address and reachable phone number, subject to serviceability.
Cancellation before production
A cancellation request may be accepted within 2 hours of placing the order, subject to a ₹60 processing fee. See our Payment & Cancellation Policy.